Question 1

Length & learning mode

Accepted Answer

Blended (In-Class and Virtual Online): 5 days.

Question 2

Objectives

Accepted Answer

The ECBA program is intended for those responsible  for Business analysis at the entry level. Successfully completing this Salesforce Busisness Analysis, ECBA, IIBA endorsed course prepares the candidate for a higher level of job performance that can be used by hiring managers across all industries and geographic regions. Candidates gain practical experience using foundational techniques that entry level business analysis professionals are likely to use in their first year of employment as Business Analysis Professionals.
  
In addition to the Business Analysis experience component, practical experience using Salesforce Salesforce is acquired through a practical case study. This allows students to be comfortable to apply IT business Analysis in a Salesforce CRM development environment in the cloud. Proficiency in requirements gathering and a strong understanding of both business and technical aspects of Salesforce framework will be developped.

Upon successfully completing this course, participants will be able to:
 
Understand Business analysis terminology and understanding of techniques and tasks
Describe the role of the business analyst
Improve business analysis performance through brainstorming
Engage stakeholders
Confirm stakeholder needs
Explore process analysis and modeling
Clarify business operations through business rules analysis
Manage business terms and data elements
Create basic data flow diagrams
Conduct interviews to elicit quality requirements
Outline user interactions via basic use cases and scenarios
Understand solution components
Leverage User Stories and other agile techniques with an agile mindset
Apply the hints & tips to prepare and successfully pass the ECBA Exam
Get hands-on learning in a classroom setting and get help you Job ready Day 1 for Business Analysis;
Get introduced to functional use of Salesforce CRM
Understand the scope of a project in Salesforce CRM
Conduct Future State Analysis in Salesforce CRM
Elaborate the Gap Analysis in Salesforce CRM
Get hands-on experience in areal working environment using Salesforce CRM
Specify and model requirements in Salesforce CRM environment

Question 3

Overview

Accepted Answer

Distinguish yourself among Business Analysis practitioners
This hands-on interactive course is designed to prepare you for the Level 1 Certificate in the IIBA Core Certification Program - ECBA™ certification exam, which tests the knowledge and understanding of the fundamentals needed for entry into the business analysis field.
In addition to the core ECBA™ curriculum, this covers the practical Entry level study case component, which will raise your level of proficiency from knowledge to application of essential business analysis skills;
To obtain the ECBA™ credential, you need to:
Successfully complete this ECBA™ certification training and acquire 21 PD Hours required by IIBA. Participants who demonstrate satisfactory level of skills will be recommended to get the ECBA Certificate;
Pass the ECBA™ online exam administered by the IIBA;
Upon successfully passing the ECBA™ online certification exam, you will receive the ECBA™ certification and digital badge from IIBA;
In addition to ECBA™ credential, you will raise your confidence in problem solving using Salesforce CRM and therefore be a Salesforce CRM Business Analyst.

Question 4

Why take this course

Accepted Answer

There are lots of applicants with degrees and certifications, but there is often a shortage of candidates with entry-level experience. That’s where this course can help you get job-ready;
Start your Business Analysis career with confidence;
Start your IT Business Analysis career mastering Salesforce CRM functions; 
With Salesforce CRM and ECBA certificate, you’ll stand out to employers:
Better understanding of Business Analysis techniques: Through hands-on scenario-based learning, you’ll develop entry-level competencies
Meeting customer needs: With the ECBA certificate and digital badge, you’ll be able to contribute to your role on day one;
Enhanced career benefits: Having an ECBA digital badge and Salesforce CRM functional analysis will enhance your employability;
Stepping Stone: Your ECBA is a stepping stone on your pathway to a lifetime of learning
IT Problem Solving under a proven environment: Salesforce CRM

Question 5

Prerequisites

Accepted Answer

Before taking this course, students should skim the BABOK before taking this course;
Complete the ECBA™ application during or shortly after the completion of this prep course;
We recommend that you plan to take the ECBA™ certification exam within 2-3 months maximum of taking this course.

Question 6

Skills level

Accepted Answer

Basic

Question 7

Who should attend?

Accepted Answer

Entry-level business analysis professionals, students wishing to enter the business analysis profession (from Colleges, Universities etc.).
Professionals wanting to move into Business Analysis Role, who have had little to no training in Business Analysis
Anyone who is seeking career in Business Analysis or desires to have a better understanding of Business Analysis 
Anyone who is seeking career in Business Analysis with a role of a Salesforce CRM Business Analyst.

Question 8

Contact Hours

Accepted Answer

35 PDUs/CDUs

Question 9

Format

Accepted Answer

To assimilate the vast amount of information needed to pass the ECBA™ exam, there is a mixture of lecture, discussion, and exercises in the course. You will also learn methods of recall and retention to help retain critical information needed to pass the ECBA™ exam.
 
This curriculum focuses on job readiness and provides you with practical experience using a scenario-based case study and hands-on exercises in a classroom environment to simulate the tasks you need to perform within the first year on the job.
 
The Salesforce CRM Components focuses on problem solving as a business Analyst using Salesforce CRM.

Question 10

What you receive

Accepted Answer

90-day subscription to our ECBA™ Online Study Exam simulator from Watermark Learning with over 500 questions.
IIBA will issue the digital badge you’ve earned to your name, and you will be sent an email from IIBA via Credly, containing your new digital badge and recognizing your achievement of the ECBA certificate.
You will then be able to view and showcase your latest achievement.

Question 11

Content

Accepted Answer

Brainstorming
Business Rules Analysis
Data Flow Diagrams
Document Analysis
Glossary and Data Dictionary
Interviews
Observation
Process Analysis & Modelling (SIPOC, Activity Diagram)
Reviews (Lessons Learned, Requirements Approval)
Stakeholder Analysis (Lists, Maps, Personas)
Use Cases & Scenarios
User Stories
The role of a CRM in an organization
Salesforce CRM Project Scope
Salesforce CRM To-Be State Analysis
Salesforce CRM Gap Analysis
Salesforce CRM Case Study

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