Length & learning mode

Blended (In-Class and Online): 5 days


Upon successfully completing this course, participants will be able to:

  • Understand Business analysis terminology and understanding of techniques and tasks
  • Describe the role of the business analyst
  • Improve business analysis performance through brainstorming
  • Engage stakeholders
  • Confirm stakeholder needs
  • Explore process analysis and modeling
  • Clarify business operations through business rules analysis
  • Manage business terms and data elements
  • Create basic data flow diagrams
  • Conduct interviews to elicit quality requirements
  • Outline user interactions via basic use cases and scenarios
  • Understand solution components
  • Leverage User Stories and other agile techniques with an agile mindset
  • Apply the hints & tips to prepare and successfully pass the ECBA Exam
  • Get hands-on learning in a classroom setting and get help you Job ready Day 1 for Business Analysis;
  • Get introduced to functional use of the D365 CRM
  • Understand the scope of a project in D365 CRM
  • Conduct Future State Analysis in D365 CRM
  • Elaborate the Gap Analysis in D365 CRM
  • Get hands-on experience in areal working environment using D365 CRM
  • Specify and model requirements in D365 CRM environment


  • Distinguish yourself among Business Analysis practitioners
  • This hands-on interactive course is designed to prepare you for the Level 1 Certificate in the IIBA Core Certification Program - ECBA™ certification exam, which tests the knowledge and understanding of the fundamentals needed for entry into the business analysis field.
  • In addition to the core ECBA™ curriculum, this course covers the practical ECBA™+ component, which will raise your level of proficiency from knowledge to application of essential business analysis skills;
  • To obtain the ECBA™ credential, you need to:
    • Successfully complete this ECBA™ certification training and acquire 21 PD Hours required by IIBA. Participants who demonstrate satisfactory level of skills will be recommended to get the ECBA Certificate;
    • Pass the ECBA™ online exam administered by the IIBA;
    • Upon successfully passing the ECBA™ online certification exam, you will receive the ECBA™ certification and digital badge from IIBA;
  • In addition to ECBA™ credential, you will raise your confidence in problem solving using D365 CRM and therefore be a D365 CRM Business Analyst.

Why take this course

  • There are lots of applicants with degrees and certifications, but there is often a shortage of candidates with entry-level experience. That’s where this course can help you get job-ready;
  • Start your Business Analysis career with confidence;
  • Start your IT Business Analysis career mastering D365 CRM functions;
  • With D365 CRM and ECBA certificate, you’ll stand out to employers:
    • Better understanding of Business Analysis techniques: Through hands-on scenario-based learning, you’ll develop entry-level competencies
    • Meeting customer needs: With the ECBA certificate and digital badge, you’ll be able to contribute to your role on day one;
    • Enhanced career benefits: Having an ECBA digital badge and D365 CRM functional analysis will enhance your employability;
    • Stepping Stone: Your ECBA is a stepping stone on your pathway to a lifetime of learning
    • IT Problem Solving under a proven environment: D365 CRM


  • Before taking this course, students should skim the BABOK before taking this course;
  • Complete the ECBA™ application during or shortly after the completion of this prep course;
  • We recommend that you plan to take the ECBA™ certification exam within 2-3 months maximum of taking this course.

Skills level


Who should attend

  • Entry-level business analysis professionals, students wishing to enter the business analysis profession (from Colleges, Universities etc.).
  • Professionals wanting to move into Business Analysis Role, who have had little to no training in Business Analysis
  • Anyone who is seeking career in Business Analysis or desires to have a better understanding of Business Analysis
  • Anyone who is seeking career in Business Analysis with a role of a D365 CRM Business Analyst.

Contact hours

35 PDUs/CDUs


To assimilate the vast amount of information needed to pass the ECBA™ exam, there is a mixture of lecture, discussion, and exercises in the course. You will also learn methods of recall and retention to help retain critical information needed to pass the ECBA™ exam. This curriculum focuses on job readiness and provides you with practical experience using a scenario-based case study and hands-on exercises in a classroom environment to simulate the tasks you need to perform within the first year on the job. The D365 CRM Components focuses on problem solving as a business Analyst using D365 CRM.

What you receive

  • 90-day subscription to our ECBA™ Online Study Exam simulator from Watermark Learning with over 500 questions.
  • IIBA will issue the digital badge you’ve earned to your name, and you will be sent an email from IIBA via Credly, containing your new digital badge and recognizing your achievement of the ECBA certificate.
  • You will then be able to view and showcase your latest achievement.


  • Brainstorming
  • Business Rules Analysis
  • Data Flow Diagrams
  • Document Analysis
  • Glossary and Data Dictionary
  • Interviews
  • Observation
  • Process Analysis & Modelling (SIPOC, Activity Diagram)
  • Reviews (Lessons Learned, Requirements Approval)
  • Stakeholder Analysis (Lists, Maps, Personas)
  • Use Cases & Scenarios
  • User Stories
  • The role of a CRM in an organization
  • D365 CRM Project Scope
  • D365 CRM To-Be State Analysis
  • D365 CRM Gap Analysis
  • D365 CRM Case Study